Accessibility
Northeastern Connecticut Transit District service is accessible to persons with disabilities. Northeastern Connecticut Transit District buses are equipped with wheelchair lifts that enable persons in wheelchairs or persons who cannot navigate steps to ride the bus. Operators are trained to assist riders to use lifts, secure wheelchairs, provide information on destinations served, and announce stops, including any stop you request. You may travel with your respirator, concentrator, and portable oxygen. Service animals are welcome on board buses. Public information is available in alternative formats upon request.
Reasonable Modification Policy
Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please call us at 860-774-3902 or email us at neccogoffices@neccog.org. Please submit requests at least the day before the trip. Northeastern Connecticut Transit District will not charge additional fees for passengers requiring reasonable modifications.
ADA Complaints
If you have a complaint about the accessibility of our transit service, or believe you have been discriminated against
because of your disability, you can file a complaint. Click these links for the complaints procedures and complaint form. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident. If you are unable to complete a written complaint due to a disability or if information is needed in another language, we can assist you. Please contact us at 860-774-3902 or email us at neccogoffices@neccog.org.
There are several ways to file a complaint: